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1. Consumer Guarantees (Australian Consumer Law)

All purchases from our website are covered under the Australian Consumer Law (ACL). Our products come with guarantees that cannot be excluded. You are entitled to:

  • A replacement or refund for a major product failure
  • Compensation for other reasonably foreseeable loss or damage
  • Repairs or replacements if the product fails to meet acceptable quality standards, provided the failure is not major

2. Change of Mind Returns

While we are not legally required to offer refunds for change-of-mind purchases, we may do so at our discretion. To qualify:

  • Items must be returned within 30 days of the purchase date
  • Items must be unused, unopened, and in original packaging with all tags intact
  • A valid proof of purchase (e.g., receipt or order confirmation email) is required

Note: Return shipping costs are your responsibility for change-of-mind returns.

3. Damaged or Faulty Items

If you receive a product that is damaged, faulty, or not as described:

  • Contact us as soon as possible with proof of the issue (photos or video)
  • We will assess your claim and may offer a refund, replacement, or repair depending on the nature of the problem and your rights under the ACL

Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions or any aspect of your interaction with Rollerzone, please get in touch with us. We aim to respond to all enquiries within a reasonable timeframe.

Rollerzone
299 Victoria Road 

Malaga, Perth, 

Western Australia

Email: info@rollerzone.com.au

Phone: 1300 442 100